Notes IACP 2009: Do Your Citizens and Officers Trust You? How Fair and Effective Internal Affairs Practices Improve Trust Within the Department and the Community

Two police chiefs and a deputy commissioner for a state police force presented case studies of incidents that happened in their departments and how their communities had lost trust in law enforcement as a result. The bulk of their individual sections were about how they dealt with the incidents in order to rebuild community trust. Here are a few main takeaways:

Clear Guidelines and Practices—One of the worst things a department can do to break community trust is to not be consistent and fair in all their internal affairs investigations. If you are consistent then the public will trust you.

Community Outreach and Education—As one panelist said, “It’s not about what you are doing to solve the problem, it’s what you tell the public you are doing” that builds trust. If you are pouring time, money, and resources into solving an issue, and the public doesn’t know about it, they still won’t trust you. You have to give the public a clear picture of your plan to deal with the situation and let them know how the investigation and reforms are coming.

Transparency and Open Communication—Again, the more you communicate with the public, the more trust they will have trust in you and your department. If you provide the public with progress reports and a clear line of communication they won’t feel like you are hiding anything or are purposely keeping them in the dark.

Independent Oversight of Internal Affairs—Why should the public trust an internal affairs investigation, if your department does not answer to anyone outside the department? Creating independent oversight committees lets the public know that you are being fair, honest, and open.

“If we don’t take care of business, others will”—Basically, if you are not putting the practices and policies in place for a solid, open, and fair internal affairs department someone else will. Maybe it will be a lawyer who sues the department. Maybe it will be a civil rights or police “watchdog” group. Maybe it will be the city council or state legislature. If you are transparent about your practices and have real, efficient practices and policies in place, others will see that you have things under control and won’t try to do your reform for you.

Overall, the main theme of the session was that internal affairs is a tool for public trust. The public trusts organizations that can take care of their own problems through transparent, consistent, processes with independent, external oversight. Those practices combined with community outreach and education give the public avenues to pursue complaints, get information, and feel that their department is working for them and with them, not against them.

Panelists:
John Brown, Deputy Commissioner Pennsylvania State Police
John Firman, Director, Research Division, IACP
Mark Perez, Deputy Chief, Professional Standards Bureau, Los Angeles Police Department

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